Citizens Advice East Lancashire is hiring for an Advice Supervisor
Empower Change in Burnley & Pendle:
Do you thrive on supporting others and ensuring vital advice reaches those who need it most? Are you a skilled communicator and organiser who can lead and inspire a team?
Citizens Advice East Lancashire is seeking a motivated full time Advice Supervisor to play a crucial role in our Burnley and Pendle offices. This exciting opportunity offers the chance to lead our dedicated generalist advice team and support our Universal Credit Help to Claim team, with the possibility of incorporating some remote working into your schedule. Salary up to £28,840 dependant on experience
What will your impact be?
Inspiring and guiding volunteer and paid generalist advisers: Providing essential support, mentoring, and constructive feedback to empower them in their roles.
Ensuring effective advice delivery: Overseeing advice sessions in our Burnley and Pendle offices and local community outreaches, guaranteeing a high-quality service for our clients in line with our service offer .
Maintaining quality standards: Reviewing case records and offering guidance to uphold the accuracy and effectiveness of our advice.
Solving challenges collaboratively: Addressing complex queries and resolving any issues that arise during advice sessions.
Fostering a positive and supportive team spirit across our Burnley and Pendle locations.
Contributing to the training and development of our valuable volunteer team.
Potentially undertaking some supervisory tasks remotely, offering flexibility.
What skills and experience do you bring?
You have substantial experience in providing advice and information in social welfare law, ideally within the Citizens Advice network or a similar advice-giving organisation.
You possess strong leadership and interpersonal abilities, with a knack for motivating and supporting individuals.
Your communication skills, both written and verbal, are excellent.
You are highly organised and adept at managing multiple responsibilities effectively.
You are deeply committed to the principles and mission of Citizens Advice.
Previous experience in supervising or mentoring others is highly valued.
You are self-motivated and capable of managing your workload effectively, including when working remotely.
Why choose Citizens Advice East Lancashire (Burnley & Pendle)?
Make a real difference in your local communities: Directly contribute to improving the lives of residents in Burnley and Pendle.
Join a dedicated and welcoming team: Be part of a supportive network of staff and volunteers.
Develop your leadership potential: Enhance your supervisory and mentoring skills in a rewarding environment.
Benefit from ongoing training and development: We are committed to ensuring you have the skills and knowledge to excel.
Enjoy potential flexibility with some remote working opportunities.
Ready to lead our advice team in Burnley and Pendle ?
To learn more please download the job pack below, to apply please use the application form. If you are unable to download and need the job pack and application pack sending a different way then contact julia.hannaford@cael.org.uk
Closing date for applications: 16th June 2025
Citizens Advice East Lancashire is committed to equal opportunities and values diversity within our workforce. We welcome applications from all sections of the community.